How Does International Freight Work?

cameron wilsonIf you are from Australia, Singapore, Hong Kong or Further a field you are probably asking yourself how ordering internationally works. We frequently freight barometers, wine instruments, clocks and weather stations as corporate gifts, wedding presents, birthday presents and marine equipment for business and personal use all over the world. We have put together a list of common questions from past customers.

What currency do I pay in?

We have added a currency convert to the website to give you an idea of what the product costs in your home currency (and of course shipping is free). Because we are based in New Zealand we charge your order in New Zealand Dollars.

When will it be dispatched?

When an order comes in we endeavour to get it onto the courier that day and we will notify you immediately if this is not the case.

Which company handles international frieght?

We send via Fedex door to door worldwide or by NZ Post express Freight depending on size and location.

How can I track my order?

We will email you all relevant tracking information for your order once we get it packed up and ready for the courier to pick up. www.nzpost.co.nz/track www.fedex.com

When will it arrive at the postal address?

Because we get orders out the same day we find items usually arrive on yourdoor step within 1 week. We say allow 4 - 10 days. The tracking numbers will help you check the location of your order as it travels to your destination and If your order has not arrived by this time get in touch with Cameron and I will be more then happy to chase things up for you. Just drop him a line at watdr@xtra.co.nz

What happens if its faulty? broken? or needs to be returned?

We package the goods with love to avoid this happening, but should your order be damaged during delivery they can be returned. If your order arrives damaged, please contact Cameron watdr@xtra.co.nz. We will issue you with a return authorisation and provide a reply paid address so the goods can be returned. The goods are then inspected and a replacement order is sent back to you.

 

Our Guarantee to you.

  • Items will be packaged with love
  • Speedy Dispatch
  • Fast Free International Shipping
  • The best customer service from cam and the team.