Dispatch and Delivery Details

We dispatch everyday for Australia, New Zealand & the World by International Courier. We will let you know if we anticipate any delays.

We pay GST in Australia and NZ so there is no hold up at Customs.

We find most Australian orders arrive in 3-6 business days.

New Zealand orders arrive in 2 - 3 business days.

International orders arrive in 4 - 10 business days. 

If you are in Australia and want extra fast service here is a link to add to your cart for Express Service - please note all other shipping is free of charge.

ADD Express Service

Here are the steps we take to make sure you get your weather instrument in the best possible condition:

  1. When we receive our orders from Germany we do a comprehensive inspection of the shipment making sure the packaging is in good order.
  2. Each order goes through a complete inspection from unwrapping all packaging to checking all instruments are in place and in good working order.
  3. We re-wrap then bubble wrap each order individually  making sure your parcel is safe to send.
  4. If in the unfortunate event something is broken eg- for  example either the barometer or thermometer - we will send you a replacement. 
  5. We offer a free gift wrapping service, this is my wife's favorite job so do not hesitate to add it to you order , its Free.
  6. We have established a very good relationship with NZ Post couriers and Australian post couriers using their e-ship service offering track and trace which is automatically sent to you and excellent insurance on any lost items. Be assured that we have sent 1000's of climate instruments to Australia and have been told numerous times that our service is better than interstate couriers within Australia.
  7. We are very passionate about our products, great conversations and love feedback from you, that's why we do what we do.

If you are at all worried please do not hesitate to contact Cameron on:

NZ 0800 693583

AUS 1800 136886

INT +64 3 3381109

 

Delivery Costs

We offer free shipping on orders to New Zealand, Australia, United States, Canada and the rest of the world. 

We offer free delivery on all orders in New Zealand and Australia , Canada and the US

Yes, this option is available. Simply email us watdr@xtra.co.nz for an up to date quote.

Delivery Times

We find most New Zealand orders arrive in 2 - 3 business days.

We find most Australian orders arrive in 3 - 6 business days (we have had them arrive in as little as 3 days).

We find most other international orders arrive in 4 - 10 business days.

When you order from us we will provide you with a tracking number when we dispatch your order. So you can track it throughout the process. What normally happens when you are not home, is that the courier or delivery person will leave a post card, to tell you they tried to deliver your order. In New Zealand, you can plug that code into their website and track. In Australia you can visit https://auspost.com.au and enter the tracking number we give you when we dispatch your order, via email. In other countries use the tracking number provided.

Dispatch & Packaging

All products are packaged in a box and bubble wrapped for extra protection. All barometers and combined instruments are packaged separately. Orders are packaged in a neutral coloured, fully recyclable cardboard box Consisting of a least 60% recycled paper. Here is cam with an example of the packaging so you can see how well protected these items are in transit. 

We ship all our product on the same day as order where ever possible on weekdays. We do not dispatch orders on the weekends. All delivery times mentioned are in business days. If you place your order on a public holiday, your order will be dispatched on the next business day

You will be sent an email when we dispatch your order. It will contain a link and tracking number. 

NOTE: If you are in Australia it can be quicker using the tracking number we provide you with via email on https://auspost.com.au

We have a product in our website called gift wrapping. Simply add it to your cart just like a product.

We send all orders by Eship DHL operated by NZ & AUS post couriers

We send all orders by Eship DHL operated by NZ & AUS post couriers

If you would like to get deliveries more urgently please contact Cameron for a quote on a faster delivery service. 

New Zealand, Australia, Singapore, Canada, USA, Hong Kong and Internationally.

Warranties & Returns

Returns are accepted within 30 days of delivery. Goods must be returned in original packaging and they must be in an unused condition. Any postage charges are the responsibility of the customer. To process a return, please contact a customer service representative on our toll-free number: 0064 3 388 1109.

It is really easy. Just get in touch with us and we will guide you through the process.

Occasionally, goods may be damaged during delivery. If goods arrive damaged, please contact one of our customer service representatives on 0800 693583. We will issue you with a return authorisation and provide a reply paid address so the goods can be returned. The goods are then inspected and a replacement order is sent back to you.

Warranty claims are handled directly by the Cameron here at BarometersandClocks, we will do our utmost to ensure that warranty claims are handled in a satisfactory and timely man. Simply get in touch with your order number and contact details so we can organise this with you. Returns & Courier Address: 117 Conway st, Somerfield, Christchurch, 8024, New Zealand.

Payment

You can make payment using either Paypal or Stripe to checkout on our website.

Your order will be charged in the currency you check out in. Our website automatically picks up the currency you shop in based on your IP address and location. It can be changed using the drop down in the navigation on the website. You may notice your order notification emails come through in New Zealand Dollars, this is because it is the currency our retail store in New Zealand uses. DON'T WORRY this is not a reflection of the currency you were charged in.

You will pay and be charged in your local currency. You can use the currency convert drop down at the top of the website to change to your preferred currency.